Frequently Asked Questions
Does Visionworks ship to all 50 states?

Yes, shipping is available for all 50 states.

Do you accept my vision insurance?

Visionworks accepts hundreds of insurance plans, including many state and local plans. Call your local Visionworks store so we can confirm your benefits.

What vision plans do you accept online?

We accept select plans from Davis Vision.
Our list is growing, so please check back. We may not carry your plan online, but we accept hundreds more in-store. Visit your local Visionworks location to see if your plan is carried.

Do you accept Medicaid/Medicare?

Most of our Visionworks locations are contracted with Medicare. Please call the Visionworks location you wish to visit to see if the plan is accepted at that specific store. Medicaid benefits will be on an out-of-network basis. Please contact your state’s Medicaid agency for assistance with estimating anticipated out-of-pocket costs.

Do you offer walk-in service?

Yes, our doctors provide walk-in service, though each location’s hours do vary. It is best to call the location you wish to use to be certain that the office is open when you plan to come.

Can I schedule an appointment online?

Yes, our website allows you to conveniently schedule your eye exam appointment online. Simply enter your zip code in the locator on the homepage, marked “Click To Schedule Eye Exam,” to find the location nearest you. You can then click on a location to be taken to the details page for that store. There you will find a button that will allow you to schedule your exam.

What is the processing time for online orders?

Most glasses orders ship within 10 days of purchase. Orders will be shipped via UPS ground service, with shipping times varying between 1 and 5 days depending on your location. Visionworks ships most contact lenses with standard shipping. Certain products may require additional processing time. Premium shipping is always an option, but costs more.

What is the processing time for in-store orders?

Many of our locations include in-store laboratories and will be able to make some prescriptions the same day. Most orders will be processed at one of our U.S-based Central Manufacturing Centers, which can take up to 10 days. For exact times, we recommend contacting your local Visionworks store to get the most accurate delivery estimate based on your prescription.

Can you provide a copy of my prescription?

We recommend you call the doctor’s office where you had your exam to obtain your Rx, which you may then save to your online profile

Does Visionworks carry major contact lens brands?

Visionworks carries most major contact lens brands as well as the complete AquaTech line, which features high-quality products at affordable prices.

Where can I find information about CareCredit?

Visionworks stores accept CareCredit, which offers Promotional Financing for 6 Months* on qualifying purchases of $200. For more information on CareCredit you can visit their website at www.carecredit.com/visionworks.

Subject to credit approval. Minimum monthly payments required. Ask your provider for details.

I am not happy with the service I received in a Visionworks store. How can I give feedback about my experience?

Please contact the General Manager of the store you visited. It is their goal to ensure you are completely satisfied with your purchase. If you prefer to speak with our Customer Service Center, you may contact them at 1-800-669-1183 or by email at customerservice@visionworks.com.

Do you guarantee your products?

Every Visionworks purchase online and in-store is backed by our unconditional 30-Day Satisfaction Guarantee, free of cost. We guarantee the lens prescription will be accurate and that your frame will both look good and fit comfortably. Many locations sell an eyeglass protection plan which replaces your glasses in the event of breakage.

If we are unable to provide you with total satisfaction of your purchase, a full refund is always available. Defective glasses or contacts can be returned within 30 days for a 100% merchandise exchange. Contact lens boxes must be unmarked and the product must be in good condition for resale. The item must be unopened and returned within 30 days of the invoice date. Please note shipping charges are not refundable. Although refunds are available, we would prefer the opportunity to make things right for any unsatisfied customer.

I placed an order on Visionworks.com. Where can I research information about order status or how to return or exchange an item?

We recommend contacting customer service to inquire about order information or the return or exchange of an item. They can be contacted toll free at 1-800-784-7427.

Is there a convenient way I can rate my experience with Visionworks?

We highly value your feedback as it allows us to make every customer’s buying experience as positive as possible. We highly encourage every customer to participate in our in-store survey. The survey is available at at www.EyeWearSurvey.com. You will need information from your receipt to participate in the survey.

What is the safest way to clean my eyeglasses?

The best way to clean your lenses while avoiding possible scratching is to use a lens cleaner solution and a microfiber lens cleaning cloth. Another great solution is a pre-moistened lens cleaning towelette. Lens cleaner solution, microfiber cleaning clothes, and pre-moistened towelettes are all available at most Visionworks locations. Contact your optometrist or ophthalmologist for information on cleaning your contact lenses.

May I use my FSA card at Visionworks?

Yes. Most FSA plans allow for the purchase of an eye exam or eyeglasses. Please contact your plan administrator for complete details about your FSA plan.

Do you carry safety lenses or glasses?

Yes, we do. Industrial safety eyewear is available in selected Visionworks stores only. All safety eyewear uses our certified safety products.

What promotions or coupons are you currently offering?

To find the promotional offers available at a location near you, simply enter your zip code in the store locator found at https://www.visionworks.com/offers. At the bottom of each store’s contact information is a link titled “Store Details & Coupons” that will give you the offers available at each store.

Do you sell non-prescription glasses?

Yes, we do. You may purchase "plano" (nonprescription) clear plastic lenses for your glasses or tinted lenses for sunglasses at any Visionworks location. These lenses are available with the same great options as prescription lenses.

Can I use my VisionworksContacts.com account to order on the Visionworks site?

We regret that you will not be able to use your VisionworksContacts.com account on the visionworks.com site. To access orders and other information on the visionworks.com, you will need to create a new account. This can be done by clicking the "Log In" link at the upper right corner of the homepage and selecting Register Now. Though your saved prescription information from visionworks.com will be unavailable, you will be able to save your prescription on the visionworks.com site for future purchases once you have entered it in your account.

How can I use my vision insurance online?

The first step is to enter your Member Information to view your current eligibility. If your plan is accepted online, you'll be able to shop and see Insurance pricing. Simply add to cart and checkout online. We will bill your insurance directly.

What information do I need to use my vision benefits online?

You will need your Member ID for the policyholder, which is provided by your vision carrier. For questions please call your insurance carrier. Please enter the name and DOB of the person you are shopping for.

My benefits are expiring soon. Will I be covered if I place my order online?

We encourage you to place your order in advance of your deadline. When placing your order online, benefits will display and be applied based on the current eligibility provided by your carrier. Please refer to your Benefit Summary for more details on cutoff times.

Can I cancel an insurance order?

Yes, you can cancel your order. We will work with your insurance provider to reinstate benefits if you are eligible.

I am eligible for more than one pair of glasses. Do I need to purchase these at the same time?

Each vision plan has unique requirements. Please call your insurance carrier to confirm details.

Can I apply promotions to an insurance order?

Insurance orders do not qualify for retail promotions. However, if you use your insurance to purchase glasses or contact lenses, Visionworks will discount any additional pairs of glasses.

What if I need to make changes to my order?

Please call customer service for help adjusting your order.

Can I place an order for several family members?

You may shop for your whole family with one transaction if it is an online retail order. Insurance orders must be placed one at a time for each member of your household. This ensures that Insurance Savings and Claims are handled correctly.

Can I get a receipt for my Flexible Spending Account or an Out of Network Claim?

Yes, we are glad to provide detailed receipts for your purchase. Please call Customer Service for assistance.

I tried to use insurance online but got an error message that I was not eligible. Can you help?

Your insurance plan may not yet be available online. Please contact your local Visionworks store to see if your plan is accepted in-store. If the message indicated that you have already used your benefits, and you believe this is an error, please contact your insurance carrier for assistance.