The following questions are designed to help us better understand how you currently feel about your optical brand Visionworks.

Thank you in advance for participating in this survey.
Click the response that matches your thoughts and/or fill in the blanks to indicate your answers

Step 1

  1. Are you 18 years of age or older?
     Yes    No

Step 2


  1. Have you purchased lenses, frames, or other eye care products/services from Visionworks in the past 24 months?
     Yes    No

Step 3

  1. How many people wear glasses in your houshold?
     1  2  3  4
  2. What do you believe are Visionworks top attributes? (Please select up to 3)
     Quality Products
     Good Customer Service
     Exceptional Value
     Nothing
     Wide Selection
     Knowledgeable Sales Team
     Overall Store Appearance
     Fashionable Products
     Quality Eye Care Professional & Technicians
     Offers a Satisfaction Guarantee
  3. How would you describe your overall experience at Visionworks?
     Very Favorable
     Somewhat Favorable
     Neither Favorable nor Unfavorable
     Somewhat Unfavorable
     Very Unfavorable
  4. Based on your most recent experience, how would you rate the customer service you received at Visionworks?
     5  4  3  2  1
  5. Thinking about your last purchase experience at Visionworks, do you agree with the following statements?
    1. Felt that I bought the right pair of glasses at the right price
       Very Favorable
       Somewhat Favorable
       Neither Favorable nor Unfavorable
       Somewhat Unfavorable
       Very Unfavorable
    2. Was satisfied with everything to do with my purchase (quality products, wide selection, good customer service, exceptional value)
       Very Favorable
       Somewhat Favorable
       Neither Favorable nor Unfavorable
       Somewhat Unfavorable
       Very Unfavorable
    3. Purchased affordable glasses that fit right, looked good, and helped me feel confident
       Very Favorable
       Somewhat Favorable
       Neither Favorable nor Unfavorable
       Somewhat Unfavorable
       Very Unfavorable
  6. Please provide any suggestions to improve your experience at a Visionworks optical store?
  7. Would you purchase lenses, frames, or other eye care products/services from Visionworks in the future?
     Yes    No
    Please explain why?
  8. Would you recommend Visionworks to your friends and family?
     Yes    No
Previous Question

You have finished the survey. Thank you for your participation!